SPVS Lancaster

Some quotes from the final year seminar, for all those that missed out.

"Vets have a little bit of fluffy as well."

"If you learn absolutely nothing else from this session - always be neutral to call centre operatives."
Apparently they harass you more if you feign interest or get angry. I will have to try this.

"There are only two things you need to know about cardiology:
They're all going to be on all the drugs before they die, and, they're all going to die."

"How many of your cats are foreign?"
The speaker then proceeded to do a Bond villian-esque impression of a cat.

"Every kennel cough [vaccination appointment] is an opportunity to find somewhere else you can go."
Recommending that you talk to clients about where they are going on holiday when they bring their dog in.